Privacy notice

Last updated 11 November 2026. This page explains how Duo Mentes ("we") handles personal information in connection with this website and the Ivy private pilot.

Who we are

Duo Mentes is a business based in the United Kingdom. Contact: hello@duomentes.co.uk.

What we collect and why

If you email us, request a demo or the pilot, or register for an Ivy account, we receive the details you give us: usually your name, company, email address and what you want help with. We use them to reply to you, to run the pilot, and to look after your account. We do not buy contact lists and we do not send marketing to people who have not asked to hear from us.

Cookies and tracking

This page uses no cookies and no analytics. The Ivy sign-in pages use only the cookies needed to keep you signed in securely.

Who handles your information for us

We use Google Workspace for email and Brevo to send service emails such as account confirmations. They act on our instructions. Pilot data is stored in our own systems on servers in Europe. Ivy uses third-party AI model providers to produce its replies, so what you type into Ivy is sent to them for that purpose. Before a discovery call we may look up publicly available information about your company; we do not send your contact details or private message to those lookups.

How long we keep it

We keep enquiry details only as long as needed to deal with your request and any pilot that follows, and delete them on request.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it, by emailing hello@duomentes.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.